About me
Creative, professional individual with many years of experience in all aspects of cloud hosting, technical support, customer success, project management and web site development. Strong written and interpersonal communication skills.
Creative, professional individual with many years of experience in all aspects of cloud hosting, technical support, customer success, project management and web site development. Strong written and interpersonal communication skills.
I take great pride in my abilities to work in a team environment and make important decisions. Our decisions affect people. Nearly every decision we make will affect someone in one way or another. It's important to be aware of the influence our decisions will have, and understand what the "human cost and affect" will be. The decisions we make demonstrate our values.
Quality service is crucial for all businesses! leading to increased sales and customer retention,
Excellent support fosters customer loyalty, builds trust, increases positive brand perception and boosts sales.
Good communication is crucial for building strong relationships, resolving conflicts and increasing productivity.
Supportive management is crucial because it fosters a positive work environment by building trust, guidance and empowering employees.
Teamwork is important because it allows individuals with different skills and perspectives to collaborate, leading to better problem-solving,
Reliability is important because it helps build trust and achieve goals both in the workplace, and in our personal lives.
I value my time management abilities that can give us more control over our work, reduce the possibility of burnout, help you complete work tasks and improve our ability to communicate in the office. All these factors helps everyone and allows you to feel better about your performance throughout the workday. I feel my problem solving can improve everyone's decision-making, teaches compromise, and reduces conflict as everyone work together rather than against each other.
Jun 2004 - Sep 2008 · 4 yrs 4
Technical Support, Cloud Hosting Support and Customer Service.
Sept 2008 - June 2022 · 14 yrs
Cloud Hosting Manager
Aug 1 2022 - Feb 18 · 2+ yrs
Senior Technical Support and Support Manager
Good communication is key to understanding others and being understood. It helps prevent confusion, saves time, and makes it easier to work with others. Clear communication also helps avoid arguments and solve problems calmly. When you communicate well, it builds trust and makes people feel included.
Analytical minded with the ability to examine data, traffic and user information to ensure a high level of usability.
